Customer Service Training

Customer Service Excellence

 Good customer service plays a crucial role in the overall reputation of any organization. Likewise, bad customer service can be just as detrimental to an organization’s reputation. Especially in this ...
eLeaP Courses
$59.95
Customer Service Training

Module 1: The Importance of Great Customer Service

The success of any business or organization lies in its customers. Today’s customers are educated, well-informed, value-conscious. They demand more for every dollar they spend. Without excellent customer service to ...
eLeaP Courses
$9.95
Customer Service Training

Module 2: The Importance of Attitude

You may have noticed that people with a positive attitude at work have more friends. The reason is quite simple. They make people around them feel better with their positive ...
eLeaP Courses
$9.95
Customer Service Training

Module 3: Knowing Your Customer and Assessing Their Needs

You only have one opportunity to make a first impression. The first impression sets the tone for your relationship with customers. Here are some aspects on which you can work ...
eLeaP Courses
$9.95
Customer Service Training

Module 4: In-Person Customer Service Interaction

Nothing can replace the power of face-to-face meetings. They're more personal, you get to pick up on body language cues which enables you to mirror your actions, words and tone ...
eLeaP Courses
$9.95
Customer Service Training

Module 5: Providing Customer Service On The Phone

The way you interact with customers over the phone will to a great extent determine how your organization is perceived by your customers. Just read the horrors of poor customer ...
eLeaP Courses
$9.95
Customer Service Training

Module 6: Electronic Customer Service

These days business emails and online chat are used more widely than other means of communication. As a customer care professional, how you compose an email reflects your professionalism. This interactive ...
eLeaP Courses
$9.95
Customer Service Training

Module 7: Difficult Customers and Escalation Situations

Having completed the previous 6 modules on The Importance of Customer Service, The Importance of Attitude, Knowing Your Customer and Assessing Their Needs, In-Person Customer Service Interaction, Providing Customer Service ...
eLeaP Courses
FREE
Customer Service Training

Dominando el Servicio al Cliente

Buen servicio al cliente juega un papel crucial en la reputación general de cualquier organización. Del mismo modo, el mal servicio al cliente, puede ser igual de perjudicial para la ...
eLeaP Courses
$59.95

Good service is good business.

Siebel