Organization: Customer Service Training
Nothing can replace the power of face-to-face meetings. They're more personal, you get to pick up on body language cues which enables you to mirror your actions, words and tone and it's just a lot more fun. However, you and your team need to be properly trained to do person-to-person interaction the right way.
This fun and interactive training module is designed to teach you how to spot clues - verbal and non-verbal - as well as give you the tools and resourcees you need to succeed with your person to person customer service.
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Good service is good business.
Siebel
